Our qualified Client Support Officers (CSOs) can assist with mealtime support, communication issues and personal toileting for people with a disability when travelling with or without a carer.
Users of mobility equipment can also access charging points.
Travellers Aid Personal Care service is available at our site lounges at Flinders Street Station and Southern Cross Station.
Personal Care is free and no referral or booking is required.
Client Support Officers can provide:
- Mealtime support
- Personal care / toilet assistance
- Communication assistance for people with speech impairments or who require assistance when filling out forms
- Fully accessible bathroom facilities with ceiling hoist and adult change table. For hygiene purposes, we request that clients bring their own sling
- Wheelchair / scooter recharging facilities
People who are travelling with friends, family or personal support workers are most welcome to utilise our Personal Care service.
Contact us to find out more about Travellers Aid Personal Care Service
Travellers Aid Personal Care service is funded by the Australian and Victorian Governments under the Home and Community Care (HACC) Program, and guided by the HACC Active Service Model (ASM).