How we can help
Travellers Aid Australia operates from our three service sites at Southern Cross and Flinders Street Stations in Melbourne and Seymour Railway Station, in regional Victoria.
Our services are provided with care, respect and dignity. We assist travellers with special requirements to travel independently so they can fully participate in their life activities.
Our services are accessible and offered to all travellers regardless of background or current circumstances.
Our services are provided with the highest level of dignity and are designed to enable travellers with special requirements to fully participate in life activities. Our services are easily accessible and available to all those who need regardless of background.
Our services are guided by the Victorian HACC active service model (ASM) and adhere to the principles:
People want to remain autonomous.
People have potential to improve their capacity.
People’s needs should be viewed in a holistic way.
HACC services should be organised around the person and family or carer. The person should not be slotted into existing services.
A person’s needs are best met where there are strong partnerships and collaborative working relationships between the person, their carers and family, support workers and service providers.