Travellers Aid Australia operates from our three service sites at Southern Cross and Flinders Street Stations in Melbourne and Seymour Railway Station, in regional Victoria.

Our services are provided with the highest level of care, respect and dignity and are designed to enable travellers with mobility requirements to fully participate in life activities. Our services are easily accessible and available to anyone in need regardless of background.

    Connection Assistance

    A free Connection Assistance service assisting people transiting through Southern Cross Station and Seymour Station.

    Mobility Equipment Hire

    Electric scooters, manual wheelchairs, prams, walking canes & frames, crutches and more.

    Luggage Storage

    At Flinders Street Station in our lounge on the main concourse between platforms 9 and 10

    Companion Service

    Trained volunteer companions to accompany people to and from essential appointments and services.

    Crisis Travel

    Travel assistance for people experiencing disadvantage or facing an emergency situation.

    Personal Care

    Assists people with a disability, impairment or are frail-aged when travelling through Southern Cross and Flinders Street Stations.

    Backpacker Services

    Travellers Aid lounges are a haven for independent travellers and backpackers visiting Melbourne.

    Station Lounges

    Travel information, internet access, mobility equipment recharging, shower facilities, rest rooms and more.

     

    Our services are guided by the Victorian HACC active service model (ASM) and adhere to the principles:

    • People want to remain autonomous.

    • People have potential to improve their capacity.

    • People’s needs should be viewed in a holistic way.

    • HACC services should be organised around the person and family or carer. The person should not be slotted into existing services.

    • A person’s needs are best met where there are strong partnerships and collaborative working relationships between the person, their carers and family, support workers and service providers.

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