Join the Travellers Aid Community

See our volunteer opportunities

Join the Travellers Aid Community

At Travellers Aid Australia, our volunteers are an especially significant and much valued part of our family. With a current volunteer workforce of over 125 individuals, we are able to provide over 225,000 episodes of assistance each year.

We offer a wide variety of volunteering opportunities. You may like to contribute your time and skills in a practical way by assisting at one or more of our sites at Flinders Street, Southern Cross or Seymour Railway stations. Or perhaps you could lend a hand at our head office in Bourke Street, Melbourne in the marketing, administration, finance or other area of expertise. Whatever your preference, we would love to hear from you.

And while you contribute to the community, we provide you with excellent on-the-job training and the chance to be part of a close knit workforce. You’ll develop your skills and expertise and be supported in a warm and ever changing environment.

Register your interest to volunteer here.

Our volunteer profile

Who can volunteer?

If you are friendly, respectful, patient and enjoy interacting with people from all walks of life then volunteering with Travellers Aid could be the role for you. You’ll be assisting seniors, regional Victorians and people living with disabilities as well as the general travelling public.

To volunteer you must be over 18 years of age. All volunteers must undergo a Victoria Police Check and a Working with Children Check. Training, uniform and assistance with myki fares is provided.

Volunteer opportunities include:

Customer service: Provide support, advice and assistance to the travelling public at our Southern Cross Station and Flinders Street Station sites.

Companion Service. Companions travel with clients to and from essential appointments and social events within Melbourne CBD and Seymour in regional Victoria.

Buggy Service. Drive our assistance buggy at Southern Cross and Seymour stations connecting people to various modes of transport including Metro trains, V/Line trains, SkyBus and the taxi rank at Southern Cross and buses at Seymour Station.

Special events Buggy Transfer Service: Assist patrons to access iconic Melbourne venues such as the MCG (Melbourne Cricket Ground) to enable access for all to social, arts and sporting events.

Register your interest to volunteer here.

Current Travellers Aid Volunteer Opportunities

Seeking volunteers for the Transport Alternatives Project

The Transport Alternatives Project (TAP) aims to support and empower older drivers to consider transport alternatives. The program will educate older drivers on how to consciously plan for their transition to alternative transport options whilst retaining a level of independence. The program will also support participants to deal with the negative feelings associated with relinquishing driving and seeks to address the older driver’s challenges, barriers and fears, in particular, their desire to maintain a high level of independence and community involvement.

TAP volunteers will provide the service in the Moonee Valley Municipality

Location: TAP volunteers will provide the service in the Moonee Valley Municipalit

Position 1: Facilitator

  • TAP volunteer facilitators are required to assist a group of people to understand their common objectives and assist them to plan how to achieve these objectives. In doing so, the facilitator guides the discussion.
  • The ability to facilitate an open discussion amongst ALL of the paricipants at the Meet Up.

For more information and to apply please click here

Position 2: Travel Companion

  • Provide support and guidance and help build capacity and independence for TAP participants
  • Promote positive attitude to the issue of retiring from driving
  • Installing useful travel applications on participant’s mobile phones (if required)
  • Accompany TAP participants on alternative transport journeys, including public transport, community transport, ride shares and active transport

For more information and to apply please click here

Position 3: Travel Training Presenter – The Transport Alternatives Project

  • TAP Volunteer presenters are designated to educate user groups on alternative transport options available and how they can be accessed.
  • Presentations can be adapted for small or large groups and accessibility where participants are encouraged to ask questions and share stories.
  • Presenters are required to collect relevant data for reporting purposes.

For more information and to apply please click here


On-going volunteer opportunities:

Companion Service

Companion Service volunteers meet travellers at Southern Cross or Flinders Street stations and accompany them to an essential appointment, a social activity or an important family event within Melbourne and suburbs.

As a trained volunteer, you would meet travellers and accompany them by public transport to and from their appointment.

Register your interest to volunteer here.


Community Education Program

The community education program educates community groups and organisations on public transport use and the assistance services  that Travellers Aid offers.  Volunteers present to groups of 5 to 300 people therefore we are looking for enthusiastic volunteers who are able to present with confidence.

Volunteers will also be required to commit to at least one event per fortnight.

Register your interest to volunteer here


MCG Buggy Service Volunteer

Travellers Aid Australia, in partnership with the MCC will provide the MCG Buggy Transfer Service throughout 2019. This service assists patrons to access the venue from the key transport hub around Yarra Park to a point of entry and supports their return.

We are seeking energetic and enthusiastic volunteers to join our team in assisting these patrons with disabilities and mobility challenges to continue to engage and participate in major events held at the MCG. Volunteer roles include driving the buggy, guiding the buggy through crowd and providing general event information. Volunteering will include weekday/weekend and day/night games. Volunteers maybe required to be present prior to, during/and or at the end of the events.

Volunteer must have a current Victorian Drivers Licence to undertake the buggy training.

Register your interest to volunteer here


Companion Service

Companion Service volunteers meet travellers at Seymour station and accompany them to an essential appointment, a social activity or an important family event in Seymour or surrounding areas.

Buggy Drivers

We are looking for volunteers to drive the Travellers Aid Courtesy Buggy at Seymour Railway Station. This is an important service provided to passengers travelling through this busy transport interchange for trains, buses and cars.

To qualify for this role you must hold a current Victorian Drivers Licence. Buggy driver training, Seymour Station Induction and a Workplace Medical will need to be completed. Travellers Aid will organise and pay for direct costs associated with these requirements.

Previous experience in customer service and a basic level of computer literacy is desirable, but not essential.

For information, please contact the Travellers Aid Coordinator at Seymour on 03 5793 6210 or complete this form below to register your interest.

Complete this form to register your interest.