Join the Travellers Aid Community

Join the Travellers Aid Community

At Travellers Aid Australia, our volunteers are an especially significant and much valued part of our family. With a current volunteer workforce of over 125 individuals, we are able to provide over 225,000 episodes of assistance each year.

We offer a wide variety of volunteering opportunities. You may like to contribute your time and skills in a practical way by assisting at one or more of our sites at Flinders Street, Southern Cross or Seymour Railway stations. Or perhaps you could lend a hand at our head office in Bourke Street, Melbourne in the marketing, administration, finance or other area of expertise. Whatever your preference, we would love to hear from you.

And while you contribute to the community, we provide you with excellent on-the-job training and the chance to be part of a close knit workforce. You’ll develop your skills and expertise and be supported in a warm and ever changing environment.

Register your interest to volunteer here.

Our volunteer profile

Who can volunteer?

If you are friendly, respectful, patient and enjoy interacting with people from all walks of life then volunteering with Travellers Aid could be the role for you. You’ll be assisting seniors, regional Victorians and people living with disabilities as well as the general travelling public.

To volunteer you must be over 18 years of age. All volunteers must undergo a Victoria Police Check and a Working with Children Check. Training, uniform and assistance with myki fares is provided.

Volunteer opportunities include:

Customer service: Provide support, advice and assistance to the travelling public at our Southern Cross Station and Flinders Street Station sites.

Companion Service. Companions travel with clients to and from essential appointments and social events within Melbourne CBD and Seymour in regional Victoria.

Buggy Service. Drive our assistance buggy at Southern Cross and Seymour stations connecting people to various modes of transport including Metro trains, V/Line trains, SkyBus and the taxi rank at Southern Cross and buses at Seymour Station.

Special events Buggy Transfer Service: Assist patrons to access iconic Melbourne venues such as the MCG (Melbourne Cricket Ground) to enable access for all to social, arts and sporting events.

Register your interest to volunteer here.

Current Travellers Aid Volunteer Opportunities


Companion Service

Companion Service volunteers meet travellers at Southern Cross or Flinders Street stations and accompany them to an essential appointment, a social activity or an important family event within Melbourne and suburbs.

As a trained volunteer, you would meet travellers and accompany them by public transport to and from their appointment.

Community Education Program

The community education program educates community groups and organisations on public transport use and the assistance services  that Travellers Aid offers.  Volunteers present to groups of 5 to 300 people therefore we are looking for enthusiastic volunteers who are able to present with confidence.

Volunteers will also be required to commit to at least one event per fortnight.

MCG Buggy Service Volunteer

Travellers Aid Australia, in partnership with the MCC will provide the MCG Buggy Transfer Service throughout 2019. This service assists patrons to access the venue from the key transport hub around Yarra Park to a point of entry and supports their return.

We are seeking energetic and enthusiastic volunteers to join our team in assisting these patrons with disabilities and mobility challenges to continue to engage and participate in major events held at the MCG. Volunteer roles include driving the buggy, guiding the buggy through crowd and providing general event information. Volunteering will include weekday/weekend and day/night games. Volunteers maybe required to be present prior to, during/and or at the end of the events.

Volunteer must have a current Victorian Drivers Licence to undertake the buggy training.

Register your interest to volunteer here.


Companion Service

Companion Service volunteers meet travellers at Seymour station and accompany them to an essential appointment, a social activity or an important family event in Seymour or surrounding areas.

Buggy Drivers

We are looking for volunteers to drive the Travellers Aid Courtesy Buggy at Seymour Railway Station. This is an important service provided to passengers travelling through this busy transport interchange for trains, buses and cars.

To qualify for this role you must hold a current Victorian Drivers Licence. Buggy driver training, Seymour Station Induction and a Workplace Medical will need to be completed. Travellers Aid will organise and pay for direct costs associated with these requirements.

Previous experience in customer service and a basic level of computer literacy is desirable, but not essential.

For information, please contact the Travellers Aid Coordinator at Seymour on 03 5793 6210 or complete this form below to register your interest.

Complete this form to register your interest.