Participation Assistance

Companion Service

Whether you have a mobility challenge or are unsure about using public transport, our trained companion service volunteers will be with you along the way.

We’re here to support you to connect, engage, and participate in your community. Volunteer companions can meet you at a public transport hub in Melbourne or Seymour and accompany you to and from:

  • Appointments
  • Social activities
  • Events/attractions
  • Work
  • School/education

Who is eligible?

  • To be eligible for the companion service, service users must: 
  • Be over 18 years of age or accompanied by a parent/legal guardian
  • Have their own transport costs covered
  • Be able to travel independently, walk unassisted, or with the help of mobility equipment  
  • Appointment location must be accessible by public transport and within Victoria. 

The Travellers Aid Companion Service is supported by V/Line and the Victorian Government.

      

Time Out

The Time Out program provides respite for unpaid carers who look after parents, partners, adult children, or other family members. This respite provides carers with some time out to attend to their own personal needs or to enjoy an activity with their loved one, without having to act as their carer.

Here’s how it works:

  • Using public transport, we can accompany people to and from attractions, events, appointments, or other day-to-day activities either as an added support for the carer or as the replacement carer.
  • Activities are tailored to individual preferences and can include visiting a local attraction, enjoying an art gallery or museum, attending a music concert or the theatre, visiting the Zoo or even on a shopping trip.
  • We are able to provide limited personal care such as meal assistance.

 

Travellers Aid will offer flexible solutions to ensure that carers’ and care recipients’ preferences and needs are met. Our trained staff and volunteers can meet you at a public transport hub in Melbourne, Geelong or Seymour and accompany you to and from:

  • Appointments
  • Social activities
  • Events and attractions
  • Work
  • School/education.

Who is eligible?

To be eligible for the time out service, service users must: 

  • Be over 18 years of age or accompanied by a parent/legal guardian
  • Have their own transport costs covered 
  • Be a carer, or care recipient
  • Be attending an activity accessible by public transport and within Victoria. 

 

The carer or person receiving the service does not need to be registered with any government agency and/or receive a government support package (HACC, CHSP, NDIS etc) to be able to access the (free of charge) Time Out service.

For more information, call 1300 700 399 to speak to one of our friendly staff, email booknow@travellersaid.org.au or enquire by clicking the button below.

We prefer 72 hours’ notice for bookings, however we will try our best to accommodate late notice bookings. We will respond to your booking request between 9am – 5pm, Monday to Friday. 

 We are delighted to be collaborating with the following organisations and events to support unpaid carers and the people they care for.

Please note: with Elvis in the building, Bendigo Art Gallery is experiencing a high volume of visitors. They suggest Tuesday, Wednesday and Thursday afternoons for mobility if this is being considered. For accessibility information please visit here.

What we cannot assist with

All Travellers Aid volunteers and staff delivering the service are screened and suitably trained however we are unable to offer the following: 

    • Travel interstate and overseas  
    • PEG (percutaneous endoscopic gastrostomy tube) feeding 
    • Change table assist if there is only one staff member present 
    • Administration of any medication or monitoring self-medication
    • Changing dressings
    • Showering or bathing
    • Shaving, hair care, nail care, or other general grooming
    • Any exercise or therapy programs
    • Any in home care or support and overnight care
    • Home pickups. Meeting locations must be in a public place e.g. major transport hub
    • Wheelchair repairs and maintenance, except for pumping up of tyres
    • Counselling services.  

Click here to view our Booking Form

Click here to view our Service Intake Form