Participation Assistance

Companion Service

Whether you have a mobility challenge or are unsure about using public transport, our trained companion service volunteers will be with you along the way. We’re here to support you to connect, engage, and participate in your community. Volunteer companions can meet you at a public transport hub in Melbourne or Seymour and accompany you to and from:

  • Appointments
  • Social activities
  • Events/attractions
  • Work
  • School/education

Who is eligible?

  • To be eligible for the companion service, service users must: 
  • Be over 18 years of age or accompanied by a parent/legal guardian
  • Have their own transport costs covered
  • Be able to travel independently, walk unassisted, or with the help of mobility equipment  
  • Appointment location must be accessible by public transport and within Victoria. 

The Travellers Aid Companion Service is supported by V/Line and the Victorian Government.

     

 

Time Out

This program provides respite for unpaid carers who look after parents, partners, adult children, or other family members, giving carers some time out to attend to their own personal needs or to enjoy an activity with their loved one without having to act as their carer. It can be challenging to be present and share an experience while being focused on the needs of the person you care for.

Outings/activities can be:

  • Undertaken with both carer and care recipient (with the additional support from Travellers Aid)
  • Undertaken concurrently (carer can enjoy the activity at their own pace and according to their own interest, while Travellers Aid make sure the person they care for can do the same, but at their pace and around their interest)
  • Travellers Aid participate in the activity/outing with the care recipient to enable the carer to do something different or just have a break.

Travellers Aid will offer flexible solutions to ensure that carers’ and care recipients’ preferences and needs are met.

  • Appointments
  • Social activities
  • Events/attractions
  • Work
  • School/education

Who is eligible?

To be eligible for the time out service, service users must: 

  • Be over 18 years of age or accompanied by a parent/legal guardian
  • Have their own transport costs covered 
  • Must be a carer, or care recipient
  • Appointment location must be accessible by public transport and within Victoria. 

We prefer 72 hours’ notice for bookings, however we will try our best to accommodate late notice bookings. For more information, call 1300 700 399 to speak to one of our friendly staff, email booknow@travellersaid.org.au or enquire by clicking the button below.

    What we cannot assist with

      • Travelling interstate and overseas  
      • PEG (percutaneous endoscopic gastrostomy tube) feeding 
      • Change table assist if there is only one staff member present 
      • Administration of any medication or monitoring self-medication
      • Changing dressings
      • Showering or bathing
      • Shaving, hair care, nail care, or other general grooming
      • Any exercise or therapy programs
      • Any in home care or support and overnight care
      • No home pickups, meeting locations must be in a public place e.g. major transport hub
      • Wheelchair repairs and maintenance, except for pumping up of tyres
      • Counselling services.  

    Click here to view our Booking Form

    Click here to view our Service Intake Form