Travellers Aid operates year round Connection Assistance services, including buggy transfers, wheelchair assistance and personal guidance, at Southern Cross Station Melbourne, Seymour Station in regional Victoria and Melbourne Airport. Wheelchair assistance and personal guidance is available at Ballarat, Geelong and Parkville Stations.
Connection Assistance bookings:
- 24 hours notice preferred
- Can be met from your car, train, bus, airport transfer or taxi
These services are available at no cost.
Connection Assistance
Southern Cross Station
Southern Cross Station is Melbourne’s largest public transport hub. Servicing both metropolitan Melbourne and regional Victoria it has 16 train platforms, a bus depot, airport transfers, a taxi rank and several tram stops right at its doorstep.
At Southern Cross Station, we provide free:
- Buggy transfer
- Manual wheelchair access
- Personal guidance services for people with vision impairments
The service is handy for seniors and people with disability or mobility impairments who require assistance navigating Southern Cross Station.
24 hours notice is preferred to ensure we can meet you at your train, bus or taxi platform. Our buggies operate 7 days a week meeting and assisting passengers connect with other modes of transport on their journey.
Opening hours and location
Southern Cross Station Travellers Aid Service Hub
Southern Cross Station Connection Assistance Service is supported by Infranexus Management Pty Ltd, PTV and the Home and Community Care (HACC) Program.
Connection Assistance
Ballarat Railway Station
Ballarat Railway Station is a transport hub and bus interchange in regional Victoria.
Travellers Aid provides a free Wheelchair Connection Assistance service to assist people with mobility needs who are transiting through Ballarat Station.
The wheelchair assistance service operates from Monday to Friday meeting and assisting passengers from the car parks, taxi rank, local bus and connecting V/Line coach services to and from the station platforms.
Opening hours and location
Ballarat Railway Station Travellers Aid Service Hub
Ballarat Station Connection Assistance Service is supported by V/Line.
Connection Assistance
Seymour Railway Station
Seymour Railway Station is a transport hub and bus interchange in regional Victoria. It has three train platforms over 200 metres from the car park and bus stops via a wheelchair accessible access tunnel.
Travellers Aid provides a free Connection Assistance service to assist people with mobility needs who are transiting through Seymour Station.
The buggy transfer service operates from Monday to Friday meeting and assisting passengers from the car parks, taxi rank, local bus and connecting V/Line coach services to and from the station platforms.
Opening hours and location
Seymour Railway Station Travellers Aid Service Hub
Seymour Station Connection Assistance Service is supported by V/Line.
Connection Assistance
Melbourne Airport
The Melbourne Airport Assist service helps travellers navigate between the airport’s car parks, check-in areas, baggage halls, and passenger pick-up and drop-off zones.
Travellers Aid provides the following free Connection Assistance services;
- Wheelchair connection and transfers between Jetstar, REX, Virgin Australia and international arrivals and departures areas and ground transport hubs.
- Buggy transfer between the T4 ground transport hub (including car park, PTV bus service, taxi rank, and Uber) and Jetstar/Rex arrivals areas.
This service can be pre-booked or provided on arrival by calling 0492 868 960.
Opening hours and location
Melbourne Airport Assist
Connection Assistance
Geelong Railway Station
Travellers Aid provides a free Connection Assistance service, including wheelchair assistance for people with mobility needs who are transiting through Geelong Station.
The service operates from Monday to Friday meeting and assisting passengers from the car parks, taxi rank, local bus and connecting V/Line coach services to and from the station platforms.
Connection Assistance bookings
For assistance travelling between train platforms or other modes of transport with the station.
- 24 hours notice preferred
- can be met from your car, train, bus or taxi
Opening hours and location
Geelong Railway Station Travellers Aid Service Hub
Geelong Station Connection Assistance Service is supported by V/Line.
Connection Assistance
Parkville Station
Travellers Aid provides a free Connection Assistance service, including wheelchair assistance for people with mobility needs who are transiting through Parkville Station.
The service operates from Monday to Friday meeting and assisting passengers from the station concourse and connecting them to Parkville medical precinct.
- No advance bookings. Please call (03) 9661 8000 for assistance.
Opening hours and location
Parkville Station Travellers Aid Service Hub
Parkville Station Connection Assistance Service is supported by the Victorian Government.
I’d seen Travellers Aid at Southern Cross before but had never used your services previously. The people there were “lifesavers” for me. After a short wait a gentleman put me and my luggage onto a buggy and took me around to the platform to catch a suburban train to my destination. His help was brilliant.”
Travellers Aid Service user