Connection Assistance

Travellers Aid operate year round Connection Assistance services, including buggy, wheelchair assistance and personal guidance, at Southern Cross Station Melbourne and Seymour Station in regional Victoria. Wheelchair assistance is available at Ballarat Station.

Southern Cross Station, Seymour Station and Ballarat Station Connection Assistance bookings must be made 24 hours in advance to ensure you are met from your car, train, bus, airport transfer or taxi platform. If you are commencing your onward journey at Southern Cross Station, the Connection Assistance service also leaves from the Travellers Aid lounge and will ensure you are on time for your connecting service.

Connection Assistance Service
Southern Cross Station

Southern Cross Station is Melbourne’s largest public transport hub. Servicing both metropolitan Melbourne and regional Victoria it has 16 train platforms, a bus depot, airport transfers, a taxi rank and several tram stops right at its doorstep.

Travellers Aid provides a free Connection Assistance service to assist people with mobility needs who are transiting through Southern Cross Station.

Our buggies operate 7 days a week meeting and assisting passengers as they can connect with other modes of transport on their journey.

Opening hours:
6:30am to 9.30 pm, 7 days a week
Phone: (03) 9670 2072
Email: scs@travellersaid.org.au

Southern Cross Station Connection Assistance Service is supported by Infranexus Management Pty Ltd, PTV and the Home and Community Care (HACC) Program.

Connection Assistance
Seymour Railway Station

Seymour Railway Station is a transport hub and bus interchange in regional Victoria. It has 3 train platforms that are a minimum of 200m from the car park and bus stops via a wheelchair accessible access tunnel.

Travellers Aid provides a free Connection Assistance service to assist people with mobility needs who are transiting through Seymour Station.

The buggy operates from Monday to Friday meeting and assisting passengers from the car parks, taxi rank, local bus and connecting V/Line coach services to and from the station platforms.

Opening hours:
8:30am to 6:30pm, Monday to Friday
Phone: (03) 5793 6210
Email: seymour@travellersaid.org.au

Seymour Station Connection Assistance Service is supported by V/Line.

Connection Assistance
Ballarat Railway Station

Ballarat Railway Station is a transport hub and bus interchange in regional Victoria.

Travellers Aid provides a free Wheelchair Connection Assistance service to assist people with mobility needs who are transiting through Ballarat Station.

The wheelchair assistance opperates from Monday to Friday meeting and assisting passengers from the car parks, taxi rank, local bus and connecting V/Line coach services to and from the station platforms.

Opening hours:
7:30am to 3:30pm, Monday to Friday
Phone: 0491 767 177
Email: ballarat@travellersaid.org.au

Ballarat Station Connection Assistance Service is supported by V/Line.