The Melbourne Airport Assist service helps travellers navigate between the airport’s car parks, check-in areas, baggage halls, and passenger pick-up and drop-off zones.
General opening hours
3.00am to 1.00am (22 out of 24 hours)
Monday to Sunday
Please allow a short wait at opening and closing times.
How to access this service
- You can pre-book here. A minimum of 24 hours’ notice is required for all bookings.
- For assistance on the day of travel, call 0492 868 960.
This service can be pre-booked or provided on arrival by calling the phone number above.
Use the Melbourne Airport Online Mobility Hub to plan your trip through the airport.
Services available at Melbourne Airport
Travellers Aid provides the following free Connection Assistance services;
- Wheelchair connection and transfers between Jetstar, REX, Virgin Australia, Qantas, international arrivals and departures areas, and ground transport hubs.
- Buggy transfer between the Terminal 4 ground transport hub (including car park, bus services, taxi rank, and Uber) and Jetstar/Rex arrivals areas.
- Melbourne Airport Assist is a complimentary accessibility service available to travellers with a disability and/or mobility support requirements.
This service is not available to travellers who do not have a disability or mobility requirement and who require assistance with luggage only. In these circumstances, luggage assistance can be arranged through Marhaba Meet and Greet Services, which is a paid service.