General opening hours
6.30am to 9.30pm
7 days a week
* Please note Holiday Opening Hours (PDF)
Personal Care Service is available 9.00am to 5.00pm 7 days a week
Location
99 Spencer Street, Docklands VIC 3008
Open location in Google Maps
We are located opposite the Luggage Hall on the main concourse
Southern Cross Station is Melbourne’s largest public transport hub servicing both metropolitan Melbourne and regional Victoria. It has 16 train platforms, a bus depot, airport transfers, a taxi rank and several tram stops right at its doorstep.
Services available at Southern Cross Station
- Accessible toilets
- Adult change tables
- Baby change tables
- Buggy Connection Assistance
- Change rooms
- Crisis Travel Assistance
- Drinking water
- Mobility equipment hire
- Mobility equipment recharge point
- Personal care service
- Showers
- Travel and public transport information
We welcome breast feeding mothers and our friendly staff and volunteers are always happy to assist tired families or those experiencing unexpected travel emergencies.
Mobility Equipment Hire
For long or short term hire of a variety of mobility equipment including scooters, wheelchairs and strollers.
Operating hours
6.30am to 9.30pm
7 days a week
Fee for service
Personal Care Service
Assists people with disability, impairment or frail-aged when travelling to Melbourne.
Personal Care Service opening hours
9.00am to 5.00pm
7 days a week
No cost service
Crisis Travel Assistance
Assistance is available within Victoria by assessment to anyone who is stranded, vulnerable, distressed, disadvantaged, homeless or at risk of homelessness.
Please call ahead on (03) 9670 2072 to discuss your situation and appointment time.
Accessible toilets
Fully accessible bathroom facilities with ceiling hoist and adult change table. For hygiene purposes, we request that clients bring their own sling.
Showers and change room
All funds raised through fee-paying services are used to support people experiencing disadvantage or needing additional assistance when travelling.
Operating hours:
Monday to Friday: 7.00am – 6.30pm
Saturday & Sunday: 7.00am – 4.30pm
| SERVICE | FULL RATE | CONCESSION* |
|---|---|---|
| Shower with towel & soap | $10.00 | $7.50 |
| Bulk showers (x 10) | $70.00 | N/A |
| Change Room | $2.00 | $1.00 |
*Concession rates are available to concession card holders and students 25 years and under.
