Update from Travellers Aid regarding COVID-19

Travellers Aid is committed to ensuring the safety of our service users and workforce throughout the COVID-19 global pandemic. We operate within Victorian government guidelines and have Covid safe plans and contact tracing at all of our sites and mobile locations.

If you are feeling unwell, please seek medical advice and stay at home.


Travellers Aid Access and Inclusion service
at the Australian Open 2022

We’re here to help

Travellers Aid provides support, advice and assistance to the travelling public including people with special requirements or experiencing travel emergencies.

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Returning back to ‘Covid normal’ may take some time, but Travellers Aid will be there every step of the way.

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Connection Assistance

Use our free Connection Assistance service at Southern Cross Station and Seymour Station.

Mobility Equipment Hire

Hire electric scooters, manual wheelchairs, prams, walking canes & frames, crutches and more.

Luggage Storage

Securely store luggage at Flinders Street Station in our lounge on the main concourse near the escalators between platforms 9 and 10.

Participation Assistance

Trained volunteer companions to accompany you to and from essential appointments and services.

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“I had been thinking that it might have been the last time visiting my sister, but I feel empowered to undertake the journey for some years now knowing that I can access this support.”

– from a valued client

News and Events

It’s OK to feel anxious as we return to travel.

It’s OK to feel anxious as we return to travel.

Dec 1, 2021

We at Travellers Aid know that getting back on the bus, train or tram isn’t always as simple as just locking your front door and heading into town. The past two years have left many of us feeling uncertain about so many aspects of everyday life, including travel,...

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Improving customer service
can be a life changing experience.

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