Update from Travellers Aid regarding COVID-19

Travellers Aid is committed to ensuring the safety of our service users and workforce throughout the COVID-19 global pandemic. We operate within Victorian government guidelines and have Covid safe plans and contact tracing at all of our sites and mobile locations.

If you are feeling unwell, please seek medical advice and stay at home.

We’re here to help

Travellers Aid provides support, advice and assistance to the travelling public including people with special requirements or experiencing travel emergencies.

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A little help in a time of need can make a BIG difference.

Did you know Travellers Aid has remained open all the way through the COVID-19 pandemic?

Read John's letter to Travellers Aid

Connection Assistance

Use our free Connection Assistance service at Southern Cross Station and Seymour Station.

Mobility Equipment Hire

Hire electric scooters, manual wheelchairs, prams, walking canes & frames, crutches and more.

Luggage Storage

Securely store luggage at Flinders Street Station in our lounge on the main concourse near the escalators between platforms 9 and 10.

Companion Service

Trained volunteer companions to accompany you to and from essential appointments and services.

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“I had been thinking that it might have been the last time visiting my sister, but I feel empowered to undertake the journey for some years now knowing that I can access this support.”

– from a valued client

News and Events

Travellers Voice May-Oct 2021

Travellers Voice May-Oct 2021

May 25, 2021

We would like you to know that we’re still here when you need us. An update from Elias, Travellers Aid CEO   Australians, and Victorians in particular, have been adjusting to pandemic life for over a year now. As we all do our best to live as ‘normal’ a life as...

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