About Us

Who we are

Travellers Aid is about access and inclusion. Across all of our services, we’re committed to ensuring that all Victorians can participate in our community. We take pride in the diverse backgrounds of our team which reflect the communities in which we work. We operate ethically and are guided by a volunteer Board of Directors who ensure strong and transparent governance. Travellers Aids workforce consist of 75% dedicated volunteers and 25% committed staff who are motivated by creating real outcomes for the people we serve.

We operate from four service sites at Southern Cross and Flinders Street Stations in Melbourne and Ballarat and Seymour Railway Stations in regional Victoria.

Our vision

A society where people with mobility challenges are treated with dignity and respect, being able to lead full and rich lives with confidence.

Our mission

Empowering people with travel related challenges to connect, engage and participate within their communities through the use of public transport.

Our Goal

To be the recognised expert in the delivery of services to people facing travel related challenges.