About Us

Who we are

TAA are committed to enabling individuals of all abilities to connect to people and place. We take pride in the diverse backgrounds of our team which reflect the communities in which we work. We operate ethically and are guided by a volunteer Board of Directors who ensure strong and transparent governance. TAAs workforce consist of 75% dedicated volunteers and 25% committed staff who are motivated by creating real outcomes for the people we serve.

We operate from three service sites at Southern Cross and Flinders Street Stations in Melbourne and Seymour Railway Station in regional Victoria.

Our vision

A society where people with mobility challenges are treated with dignity and respect, being able to lead full and rich lives with confidence.

Our mission

Empowering people with travel related challenges to connect, engage and participate within their communities through the use of public transport.

Our Goal

To be the recognised expert in the delivery of services to people facing travel related challenges.

Source: Travellers Aid Australia 2016-17 Annual Report

Over 225,000 instances of assistance to people from all walks of life

“Thank you Travellers Aid for your assistance. This was just wonderful and the lady who helped me was just fantastic. We’ll be using this service when we visit Melbourne again.”

– from a valued service user, Warrnambool VIC

Over 225,000 instances of assistance to people from all walks of life

“Thank you Travellers Aid for your assistance. This was just wonderful and the lady who helped me was just fantastic. We’ll be using this service when we visit Melbourne again.”

– from a valued service user, Warnambool VIC

Over 28,000 courtesy buggy rides

I had been thinking that it might have been the last time visiting my sister, but I feel empowered to undertake the journey for some years now knowing that I can access the Buggy Service.

from a valued service user, Adelaide SA

Over 28,000 courtesy buggy rides

I had been thinking that it might have been the last time visiting my sister, but I feel empowered to undertake the journey for some years now knowing that I can access the Buggy Service.

from a valued service user, Adelaide SA

Over 6,000 instances of personal care support

“He has always shown me the most cheerful, positive approach and physical assistance, as required.”

– from a valued service user

Over 6,000 instances of personal care support

“He has always shown me the most cheerful, positive approach and physical assistance as required.”

-from a valued service user

Over 4,600 instances of crisis travel support

“Travellers Aid was a safe haven, with the most caring and helpful people keen to do what they could for me and the many, many people, in varied economic (some dire) circumstances I observed in my time there. Your kindnesses touched me and I commend your humanity. Thank You.”

– from a valued service user

Over 4,600 instances of crisis travel support

“Travellers Aid was a safe haven, with the most caring and helpful people keen to do what they could for me and the many, many people, in varied economic (some dire) circumstances I observed in my time there. Your Kindnesses touched me and I commend your Humanity. Thank You.”

– from a valued service user

Over 540 volunteer assisted companion journeys

“Without TAA it would not have been possible to access healthcare at Peter Mac. Your volunteers were always responsive and willing to assist. You do an amazing and wonderful job. I can’t thank you enough for your assistance.”

– from a valued service user

Over 540 volunteer assisted companion journeys

“Without TAA it would not have been possible to access healthcare at Peter Mac. Your volunteers were always responsive and willing to assist. You do an amazing and wonderful job. I can’t thank you enough for your assistance.”

– from a valued service user

Over 100 Community Travel Training presentations across Victoria

“I know our clients at PCC thoroughly enjoyed the session and gained some really valuable information, to store away for future use. Greg and Lee were fantastic presenters, so many thanks on behalf of Primary Care Connect.

Matilda Schubert | Health Promotion Primary Care Connect

Over 100 Community Travel Training presentations across Victoria

“I know our clients at PCC thoroughly enjoyed the session and gained some really valuable information, to store away for future use. Greg and Lee were fantastic presenters, so many thanks on behalf of Primary Care Connect.?

Matilda Schubert | Health Promotion Primary Care Connect

Over 40 yearly and half-yearly myki passes to disadvantaged students

“The Pathways program is heaven sent. It has been absolutely great. I don’t have to worry about being fined or caught without a ticket – even on weekends. Thanks so much to Travellers Aid.”

– Pathways to Education recipient

Over 40 yearly and half-yearly myki passes to disadvantaged students

“The Pathways program is heaven sent. It has been absolutely great. I don’t have to worry about being fined or caught without a ticket – even on weekends. Thanks so much to Travellers Aid.”

– Pathways to Education recipient