What we do
Today we offer a wide range of services that enable people with diverse needs to travel across the Victorian public transport system, access events and participate in their community.
Who we are
Travellers Aid is about access and inclusion. Across all of our services, we are committed to ensuring that all Victorians can participate in our community. We take pride in the diverse backgrounds of our team which reflects the communities in which we work. We operate ethically and are guided by a volunteer Board of Directors who ensure strong and transparent governance. Travellers Aids workforce consists of 75% dedicated volunteers and 25% committed staff who are motivated by creating real outcomes for the people we serve.
We operate from seven service sites at Southern Cross, Flinders Street and Parkville Stations in Melbourne, and Geelong, Ballarat and Seymour Railway Stations in regional Victoria. Services are also available at Melbourne Airport through the Melbourne Airport Assist program.
Our Vision
A society where people with mobility challenges are treated with dignity and respect, being able to lead full and rich lives with confidence.
Our Mission
Empowering people with travel related challenges to connect, engage and participate within their communities through the use of public transport.
Our Goal
To be the recognised expert in the delivery of services to people facing travel related challenges.
Travellers Aid is a registered social enterprise
Travellers Aid is a registered charity
Our impact
The figures below are from the FY23 annual report.
Over 225,000 instances of assistance to people from all walks of life
Over 6,000 instances of personal care support
Over 28,000 courtesy buggy rides
Over 4,600 instances of crisis travel support
Over 100 Community Travel Training presentations across Victoria
Over 540 volunteer assisted companion journeys
Over 40 yearly and half-yearly myki passes to disadvantaged students
About us