About Us

Who we are

Travellers Aid is committed to enabling individuals of all abilities to connect to people and place. We take pride in the diverse backgrounds of our team which reflect the communities in which we work. We operate ethically and are guided by a volunteer Board of Directors who ensure strong and transparent governance. Travellers Aids workforce consist of 75% dedicated volunteers and 25% committed staff who are motivated by creating real outcomes for the people we serve.

We operate from three service sites at Southern Cross and Flinders Street Stations in Melbourne and Seymour Railway Station in regional Victoria.

Our vision

A society where people with mobility challenges are treated with dignity and respect, being able to lead full and rich lives with confidence.

Our mission

Empowering people with travel related challenges to connect, engage and participate within their communities through the use of public transport.

Our Goal

To be the recognised expert in the delivery of services to people facing travel related challenges.

Over 200,000 instances of assistance to people from all walks of life

Over 225,000 instances of assistance to people from all walks of life

Over 28,000 courtesy buggy rides

Over 28,000 courtesy buggy rides

Over 6,000 instances of personal care support

Over 6,000 instances of personal care support

Over 4,600 instances of crisis travel support

Over 4,600 instances of crisis travel support

Over 540 volunteer assisted companion journeys

Over 540 volunteer assisted companion journeys

Over 100 Community Travel Training presentations across Victoria

Over 100 Community Travel Training presentations across Victoria

Over 40 yearly and half-yearly myki passes to disadvantaged students

Over 40 yearly and half-yearly myki passes to disadvantaged students