General opening hours
8.00am to 7.00pm
7 days a week
* Please note Holiday Opening Hours (PDF)
Phone
(03) 9068 8187
Location
Corner Flinders & Swanston Streets
Melbourne VIC 3000
Open location in Google Maps
We are located in the ticketed area on the main concourse near the escalators between platforms 9 and 10
Services available at Travellers Aid Flinders Street Station
- Travel and public transport information
- Luggage storage
- Mobility equipment hire
- Personal care service
- Mobility equipment recharge point
- Baby change tables
- Adult change tables
- Drinking water
- Accessible toilets
We welcome breast feeding mothers and our friendly staff and volunteers are always happy to assist tired families or those experiencing unexpected travel emergencies.
Luggage Storage
Same day CBD luggage drop off and pick up.
Operating hours
8.00am to 6.45pm
7 days a week
No bookings required.
Fee for service
Mobility Equipment Hire
For long or short term hire of a variety of mobility equipment including scooters, wheelchairs and strollers.
Operating hours
8.00am to 7.00pm
7 days a week
Fee for service
Personal Care Service
Assists people with disability, impairment or frail-aged when travelling to Melbourne.
Personal Care Service opening hours
8.00am to 7.00pm
7 days a week
No cost service
