Contact Us
General Enquiry
For general enquiries, please phone
(03) 9654 2600
Mon – Fri: 9:00am – 5:00pm (AEST)
Or send us a message:
Southern Cross Station
Travellers Aid Southern Cross Station
Opening hours:
6:30am to 9.30pm, 7 days a week
Phone: (03) 9670 2072
Email: scs@travellersaid.org.au
Showers
7.00am to 5.00pm, 7 days a week
Book a service:
- Buggy Service - A free Buggy Service assisting people transiting through Southern Cross Station and Seymour Station.
- Companion Service - for a volunteer to assist you travelling to/from your appointment around Melbourne and suburbs.
- Mobility Equipment - for long or short term hire of a variety of mobility equipment.
Disability Services at Southern Cross Station
Assists people with disability, impairment or frail-aged when travelling to Melbourne.
Learn more...
Opening hours:
Monday to Friday - 11:00am to 5:00pm,
Saturdays and Sundays - 11:00am to 4:00pm
Phone: (03) 9670 2072
Email:Â scs@travellersaid.org.au
Crisis Travel Assistance
Assistance is available within Victoria by assessment to anyone who is stranded, vulnerable, distressed, disadvantaged, homeless or at risk of homelessness. Learn more...
Please call ahead on (03) 9670 2873 to discuss your situation and appointment time.
99 Spencer Street, Docklands VIC 3008
Travellers Aid Southern Cross Lounge is located opposite the Luggage Hall on the main concourse
Flinders Street Station
Travellers Aid Flinders Street Station
Opening hours:
8:00am to 7:00pm, 7 days a week
Phone: (03) 9068 8187
Email:Â fss@travellersaid.org.au
Book a service:
- Companion Service - for a volunteer to assist you travelling to/from your appointment around Melbourne and suburbs.
- Mobility Equipment - for long or short term hire of a variety of mobility equipment.
Luggage Storage
Same day drop off and pick up only, NO BOOKINGS REQUIRED
Learn more...
Disability Services
8:00am to 7:00pm, 7 days a week
Phone: (03) 9068 8187
Learn more...
Corner Flinders & Swanston Streets, Melbourne VIC 3000
Travellers Aid Lounge is located on the main concourse near the escalators between platforms 9 and 10
Seymour Station
Travellers Aid Seymour Station
Opening hours:
8:30am – 6:30pm​, Monday to Friday
Phone: (03) 5793 6210
Email:Â seymour@travellersaid.org.au
Travellers can use the V/Line lounge room at the station
To book a service:
- Buggy Service - for assistance travelling between train platforms or other modes of transport with the station.
- Companion or Personal Guide - for a volunteer to assist you travelling to and/or from your appointment in Seymour and surroundings.
Station Street, Seymour VIC 3660
Ballarat Station
Opening hours: 7:30am – 3:30pm, Monday to Friday
Phone:Â 0491 767 177
Email:Â ballarat@travellersaid.org.au
Travellers can use the V/Line lounge room at the station
Head Office
Opening hours:
9:00am to 5:00pm, Monday to Friday
Phone: (03) 9654 2600
For enquiries please contact our finance & administration support staff.
info@travellersaid.org.au or
accounts@travellersaid.org.au
Level 3, 225 Bourke Street, Melbourne VIC 3000
Comments, Complaints or Feedback
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Travellers Aid Australia ABN 79 004 080 862