Book a Service
Connection Assistance
A free buggy service assisting people transiting through Southern Cross Station and Seymour Station.
Travel Companion Service
Trained volunteer companions to accompany people to and from essential appointments and services.
Mobility Equipment Hire
Electric scooters, manual wheelchairs, strollers, walking canes & frames, crutches and more.
Service Hubs
For contact details and service information for each of our Service Hubs, please click below:
Head Office
Opening Hours
9:00am to 5:00pm, Monday to Friday (AEST or AEDT)
Phone
(03) 9654 2600
Address
Level 3, 225 Bourke Street,
Naarm
Melbourne VIC 3000
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Head office Enquiries
For administration & finance enquiries please contact our support staff
Admin
info@travellersaid.org.au
Finance
accounts@travellersaid.org.au
General Enquiries
Please use this form to send us a message
If you would like to book a service please click here.
Submit a compliment, complaint or suggestion
Online Form
Your feedback is welcome and helps to improve our services. You can submit a complaint, give a compliment or offer a suggestion to help us improve our service using this form.
We are committed to responding to complaints within 5 business days.
Other ways to submit a complaint, compliment or suggestion
- Phone: 03 9654 2600
- Postal Address:
Travellers Aid
Level 3, 225 Bourke Street
Naarm
Melbourne VIC 3000