Contact Us

General Enquiry

For general enquiries, please phone

(03) 9654 2600

Mon – Fri: 9:00am – 5:00pm (AEST)

Or send us a message:

Southern Cross Station

Travellers Aid Southern Cross Station

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Important notice:
We will be closing early
7pm on Friday 9 June 2023
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Opening hours:
6:30am to 9.30pm, 7 days a week
Phone: (03) 9670 2072
Email: scs@travellersaid.org.au

Showers
7.00am to 5.00pm, 7 days a week

Book a service:

Buggy Service - A free Buggy Service assisting people transiting through Southern Cross Station and Seymour Station.
Companion Service - for a volunteer to assist you travelling to/from your appointment around Melbourne and suburbs.
Mobility Equipment - for long or short term hire of a variety of mobility equipment.

Disability Services at Southern Cross Station
Assists people with disability, impairment or frail-aged when travelling to Melbourne.
Learn more...

Opening hours:
Monday to Friday - 11:00am to 5:00pm,
Saturdays and Sundays - 11:00am to 4:00pm

Phone: (03) 9670 2072
Email: scs@travellersaid.org.au

Crisis Travel Assistance
Assistance is available within Victoria by assessment to anyone who is stranded, vulnerable, distressed, disadvantaged, homeless or at risk of homelessness. Learn more...

Please call ahead on (03) 9670 2873 to discuss your situation and appointment time.

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99 Spencer Street, Docklands VIC 3008

Travellers Aid Southern Cross Lounge is located opposite the Luggage Hall on the main concourse

Flinders Street Station

Travellers Aid Flinders Street Station

Opening hours:
8:00am to 7:00pm, 7 days a week
Phone: (03) 9068 8187
Email: fss@travellersaid.org.au

Book a service:

Companion Service - for a volunteer to assist you travelling to/from your appointment around Melbourne and suburbs.
Mobility Equipment - for long or short term hire of a variety of mobility equipment.

Luggage Storage
Same day drop off and pick up only, NO BOOKINGS REQUIRED
Learn more...

Disability Services
8:00am to 7:00pm, 7 days a week
Phone: (03) 9068 8187
Learn more...

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Corner Flinders & Swanston Streets, Melbourne VIC 3000

Travellers Aid Lounge is located on the main concourse near the escalators between platforms 9 and 10

Seymour Station

Travellers Aid Seymour Station

Opening hours:
8:30am – 6:30pm, Monday to Friday
Phone: (03) 5793 6210
Email: seymour@travellersaid.org.au

Travellers can use the V/Line lounge room at the station

To book a service:

Buggy Service - for assistance travelling between train platforms or other modes of transport with the station.
Companion or Personal Guide - for a volunteer to assist you travelling to and/or from your appointment in Seymour and surroundings.

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Station Street, Seymour VIC 3660