Disability Services

Travellers Aid Access Service (TAAS) assists people with a permanent disability, temporary impairment or those who are frail-aged and require assistance when they are travelling or visiting Melbourne.

Our qualified Client Support Officers (CSOs) can assist with mealtime support, communication issues and/or personal toileting for people with a disability when travelling with or without a carer.  Users of mobility equipment can also access charging points. TAAS is available at our site lounges at Flinders Street Station and Southern Cross Station.

TAAS is free and no referral or booking is required.

Cllient Support Officers can provide:

  • Mealtime support
  • Personal care / Toilet assistance
  • Communication assistance for people with speech impairments or who require assistance when filling out forms
  • Fully accessible bathroom facilities with ceiling hoist and adult change table. For hygiene purposes, we request that clients bring their own sling 
  • Wheelchair / scooter recharging facilities
  • Accessible public internet computers

People who are travelling with friends, family or personal support workers are most welcome to utilise our TAAS service.

Flinders Street Station

Opening hours:
8:00am to 8:00pm, 7 days a week
Phone: (03) 9068 8187
Email: fss@travellersaid.org.au


Travellers Aid Australia - Flinders St

Southern Cross Station

Opening hours:
11:00am to 5:00pm, Monday to Friday and 11:00am to 4:00pm Saturdays and Sundays

Phone: (03) 9670 2072
Email: scs@travellersaid.org.au