The Travellers Aid Companion Service is a free service available to any eligible person (see below) travelling to, from or within Melbourne, Seymour and the surrounding areas. Whether it is for an essential appointment, a social activity or to attend an important family event, we offer trained volunteers who provide assistance along the way.
Our companions meet travellers at Southern Cross, Flinders Street or Seymour stations. Meeting points at other Melbourne metropolitan railway stations, or transport interchanges, may be arranged by special request. Volunteer companions accompany clients to and from their appointment or event.
If needed, volunteers can wait (essential appointments only) to accompany the client back to their originating railway station, again using public transport.
We prefer one weeks’ notice and require a minimum of 72 business hours (3 days) for bookings and travellers will need to purchase their own public transport tickets or taxi fare if required. Companions travel costs are met by Travellers Aid.
Monday to Friday
8.00am to 6.00pm Southern Cross and Flinders St Stations
8.30am to 6.30pm Seymour Station
Weekend or out-of-hours services may be arranged depending on volunteer availability.
Phone: 1300 700 399
Who is eligible?
Any person who is able to travel independently, walk unassisted or with the help of a walking frame, can use this service. Clients must be able to comfortably enter and exit a taxi, tram and/or train without physical assistance from the companion.
Our volunteers cannot assist in pushing wheelchairs, carrying luggage or attending to people who require medical treatment, intravenous therapy, oxygen or other medical monitoring whilst using the service. Our volunteers are trained in first aid, but are not trained carers.
If you are unsure as to whether you are eligible for this service please give us a call.
The Companion Service is supported by V/Line and the City of Melbourne.