Companion Service Booking

We provide trained volunteer companions to accompany people to and from essential appointments and services.

Please note that we require a minimum of 24 hours’ notice for all bookings. Bookings made on weekends and public holidays will be processed on the next business day.

Learn more about our Companion Service.

Step 1 of 5

Personal Details
For the person to be using the Companion Service
Name*
Prefix First legal name Last legal name
Preferred First Name
Address*
Address City Postcode
Date of Birth*
Day
Month
Year
Gender Information*
Gender Identity
optional
Phone*
mobile preferred if possible
Email
Emergency Contact Name*
Emergency Contact Phone*
mobile preferred if possible
Have you used this service before?*
- Yes
- No
In a few words, please describe your mobility challenge*
How far are you able to walk?*
This will help us with determining the best travel route
Will you be travelling with mobility equipment?*
For example: wheelchair, crutches, walker.
- Yes
- No
Do you have your public transport costs covered?*
- Yes
- No

Appointment Details
Are you travelling to an appointment/landmark/attraction?
- Yes
- No
Appointment Time*
Hours :
Minutes
AM/PM
Appointment Location Name
Appointment Location Address*
Street number and name
Appointment Location Phone Number (if known)

Arrival Details
Are you arriving by public transport?*
- Yes
- No
I am travelling by*
Where are you coming from?*
Please enter the train line or train/bus station or town from where you are departing. eg. Lilydale Line or Seymour Station or Ballarat. Be as specific as possible.
Do you want to be met by the Travellers Aid buggy service?*
Please note: buggy is only available at Southern Cross and Seymour station.
- Yes
- No
Arrival Time*
This may be different to meeting time.
Hour :
Minute
AM/PM
Meeting Point*
Where do you need to meet your volunteer companion?
- Platform
- Travellers Aid Lounge
- Bus Terminal
- Taxi rank
- Other (please specify)
Please give your specific meeting point
For example: Royal Melbourne Hospital reception area
Where you would like to meet the volunteer companion?*
For example: Royal Melbourne Hospital, Outpatients Clinic. Please be as specific as possible.
Meeting date*
Please note: Please note that we prefer a minimum of 24 hours’ notice for all bookings. Bookings made on weekends and public holidays will be processed on the next business day.
DD slash MM slash YYYY
Meeting Time*
What time do you need to meet your volunteer companion? Please note: Operation times are between 8am and 6pm, Monday to Friday. Out-of-hours services may be arranged depending on volunteer availability.
Hours :
Minutes
AM/PM
Will you be travelling alone?*
- Yes
- No
Will you require physical assistance from the companion?*
e.g. to be guided by the arm, helped onto the tram, etc
- Yes
- No
Please be advised that the other person/s must be able to assist themselves as the companion volunteer is only assigned per one person.
Will you have any luggage?*
- Yes
- No
Please be advised that luggage must not interfere with travel requirements.
Any additional arrival details

Return Trip Details
Do you require a Companion for your return trip?*
- Yes
- No
Approximate appointment duration*
Will you go straight to your destination after your appointment?*
- Yes
- No
Where would you like to be taken?*
Additional return trip details

Further Details
If at the time of your booking, you have experienced any of the following, please contact us to cancel your booking:
- Returned from overseas within the last two weeks,
- Been in contact with anyone with a confirmed case of COVID-19,
- Have any of the following symptoms: fever, shortness of breath, coughing, sore throat, or fatigue.
I agree to contact Travellers Aid to cancel my booking if I meet any of the above conditions*
- I agree to contact Travellers Aid to cancel my booking if I meet any of the above conditions
Please note that Travellers Aid Australia is not responsible for the cost of your public transport costs and it is expected that you will have sufficient funds to cover your travel.
Phone
This field is for validation purposes and should be left unchanged.

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Quick Contact

Southern Cross Station

Opening hours:
6:30am to 9.30pm, 7 days a week
Phone: (03) 9670 2072
Email: scs@travellersaid.org.au

Personal Care
Opening hours:
11:00am to 5:00pm, Monday to Friday and 11:00am to 4:00pm Saturdays and Sundays
Phone: (03) 9670 2072
Email: scs@travellersaid.org.au

Emergency Relief
(03) 9670 2072

Flinders Street Station

Opening hours:
8:00am to 7:00pm, 7 days a week
Phone: (03) 9068 8187
Email: fss@travellersaid.org.au

Travellers Aid Personal Care Service
Opening hours:
8:00am to 7:00pm, 7 days a week
Phone: (03) 9068 8187
Email: fss@travellersaid.org.au

Seymour Station

Opening hours:
Buggy and Companion Service
8:30am to 6:30pm, Monday to Friday
Phone: (03) 5793 6210
Email: seymour@travellersaid.org.au

Ballarat Station

Opening hours:
7:30am - 3:30pm, Monday to Friday
Phone: 0491 767 177
Email: ballarat@travellersaid.org.au
Travellers can use the V/Line lounge room at the station

Head Office

Opening hours:

9:00am to 5:00pm, Monday to Friday
Phone: (03) 9654 2600
Fax: (03) 9654 1926

For enquiries please contact our finance & administration support staff on:
Email: info@travellersaid.org.au or
accounts@travellersaid.org.au

See all contact details

Travellers Aid Australia acknowledge Aboriginal and Torres Strait Islanders are Australia's First Peoples and the traditional owners and custodians of the lands upon which we work.