Take access and inclusion further.

A message from Travellers Aid CEO, Elias Lebbos.

It’s been a joy to witness the steady growth of our access and inclusion services across Melbourne and regional Victoria over the past year.

From the record crowds at the F1 Australian Grand Prix and Taylor Swift concerts to our newest pilot program in the Latrobe Valley, we are excited to be supporting more people to access their community on their terms.

We know that people with disability experience barriers accessing transport. This is especially so in regional areas. Travellers Aid is working hard to address that issue. Our companion service pilot program in the Latrobe Valley is working to meet this need, as is our participation with MediStays supporting patients travelling from regional areas to Melbourne for medical appointments.

Research conducted for us by the Health Issues Centre reinforced the critical importance of expanding our services into regional Victoria. The HIC report highlighted barriers including a lack of reliable transport options, limited information about accessible transport and feeling overwhelmed when using public transport. This affected people’s ability to attend medical, social or recreational appointments as well as their sense of independence.

Our services empower people to build their independence and confidence, knowing they have solid and trusted support when they need it. This Ballarat service user sums up how much our service is valued.

“I learnt a lot on my first travel with the walker and suitcase and I’m very indebted to you here and to the Southern Cross people.”

Please support our Winter Tax Appeal so we can continue to make a difference.

I hope you’ll enjoy reading about the impact we are already having and the exciting potential to take our services further.

Your donations are transformational in growing our reach and proving that inclusion is within everyone’s ability.

Elias Lebbos | Chief Executive Officer

Jayne wears Travellers Aid Australian Open high vis shirt, cap and lanyard with Hidden Disabilities supporter badge. She is smiling and holding up the badge.

Train chat leads to Ballarat
volunteer role

Approaching retirement Jayne Mark knew she wanted to volunteer within her local Ballarat community. Thanks to a chance encounter on the train to Melbourne she discovered an opportunity to join Travellers Aid. 

Travellers Aid Corporate volunteer in TA uniform assisting Ferrari F1 fan in red Ferrari Tshirt and cap with wheelchair at Yarra Trams tram platform.

Delivering accessibility and inclusion services at events

It has been another busy summer events season, with record numbers of people turning out to enjoy some of Melbourne’s major events. It’s such a pleasure to deliver accessibility and inclusion services that enable everyone to participate on their terms.  

Older woman with walker and bag is assisted by Travellers Aid staff in front of V/Line bus.

Regional companion services

Our regional companion service pilot program in the Latrobe Valley and a day trip for the residents from Rushall Retirement Village – how our Companion Service is building confidence by providing companionship and practical support.

Older woman disembarking V/Line Train. A travellers Aid staff member holds her walker steady to assist her as she steps down to platform.

Regional disruptions support

Our support during metropolitan
transport disruptions is well known. But
we have recently made an impact during
regional service disruptions, too.

Corporate volunteer Steph from NHP at the Melbourne International Flower and Garden Show. She is assisting a patron down the ramp existing the main building. They are both smiling.

Corporate partner volunteering

Our corporate partners provide support in many ways. Joining the Travellers Aid team as a corporate volunteer is a rewarding way to see first hand the impact our services make to the community and often, to their own customers.

Every day we speak with people who feel isolated because of barriers to access. We also hear from people who have experienced the relief, joy and sense of opportunity that come from knowing dignified support is available when and where they need it.

Our clear vision is to help build a world where communities are connected and where everyone can enjoy the freedom and independence of safe and supported travel.

Wherever that need exists, we will work tirelessly to deliver the best support possible.

Join us on this journey and help us take access and inclusion further.

Donor support is vital in allowing us to highlight need and to fill service gaps so that everyone can participate in their community using public transport.

Your gift to our Winter Appeal means we can reach more people in more places.

This newsletter is produced with the generous support of V/Line.