Your support enables our growth.

A message from Travellers Aid CEO, Elias Lebbos.

As we move into the season of renewal, I reflect on how our new growth is built on deep and enduring roots.  

It is through your perennial support that Travellers Aid can keep delivering on our long-standing mission. 

We are a people-centred organisation in every aspect of our work. We simply could not do what we do without you. 

Our team is deeply grateful to our loyal donor base. By giving to our Appeals, you not only back our ongoing service to you, but ensure we can expand that service to more people. We also acknowledge the generous bequests we are fortunate to receive. 

You, our community, show your support in many different ways. By giving your time to the volunteer roles that are the backbone of our services. By talking about our work with colleagues, friends and family, or sharing what we offer via social media. You help by partnering with us on projects, giving our service greater depth, reach and impact. 

All of this enriches our ability to help people connect, engage and participate within their communities through the use of public transport. It has also helped us achieve important recognition, including in the City of Melbourne Lord Mayor’s Awards, and a Bronze in the VTIC Excellence in Accessible Tourism awards. 

In recognising our champions, it is with sadness and gratitude that I mark the passing of long-time supporter Brian Porter. On behalf of all of us at Travellers Aid, I offer my condolences to Brian’s family. We continue to feel his generosity, impact and legacy within the organisation. 

Our donors and supporters are the sturdy roots from which we grow. Your continued endorsements and contributions mean we can make more journeys possible for more people in more places. 

I hope you enjoy reading about some of those stories in our Spring newsletter. 

Elias Lebbos | Chief Executive Officer

Lauren sits at a table working on a laptop

Accessibility works on our website

We were fortunate to be able to enlist the services of Lauren Hayes and her team to undertake our website accessibility review. We chat with Lauren about her experience with Travellers Aid and why this project is so important.

Close up of a woman's back facing an audience. The audience is blurred and the woman's hand and arm wearing a peach blouse is in focus.

A remarkable story

We recently had a chat with a longtime supporter of Travellers Aid, philanthropist, avid reader, and author Pamella Wells. 

Maria Groner speaking into microphone on big screen with Auslan interpreter in corner of the screen.

An update on our Ballarat service hub

Although Travellers Aid services in Ballarat have only been operating for a short time, we are seeing our presence having a significant impact on the experience of the travelling public traversing through Ballarat Station. 

Young man wearing glasses on train platform looking into distance

Are you a young person with disability planning your first solo trip into the CBD?

This guide to public transport support services will help you plan out your visit and know where to find help if you need it.

Woman in motorised scooter with Travellers Aid volunteer. They are both looking down at the controls of the scooter.

Increase your confidence to use a scooter in your local community and on public transport. 

Are you a community group that would like to host a Scooter Safety Session?

Uncle Herb sits in his motorised scooter. He has a microphone in front of him and is holding a gumleaf.

Celebrated gumleaf performer enjoys free, accessible services

Like the musical instrument he’s become famous for, gum leaf performer Uncle Herb Patten discovered Travellers Aid by accident. 

Travellers Aid buggy with passenger at Sunbury disruptions

Easing pain points in everyday journeys 

We work with transport providers to provide support and assistance to passengers during public transport disruptions.

Yarra Trams NaviLens Trial

Yarra Trams is trialling an exciting accessibility initiative with NaviLens. This is a first for Australian public transport with the express purpose of providing real-time public tram information to people with low vision or who are blind. All tram stops on Route 96, and all E-class trams and C2-trams have a brightly coloured NaviLens code that can be scanned using a mobile phone with the NaviLens app that will give “next-tram” arrival information, and “this tram” arrival and journey information in an audible format – in up to 34 languages!

To learn more about how Yarra Trams is using NaviLens, and to register for regular updates about the trial, visit, or contact the PTV Call Centre on 1800 800 007.

NaviLens QR Code for Yarra Trams