Positive impact through partnerships

A message from Travellers Aid CEO, Elias Lebbos.

Melbourne (Naarm) is often rated among the world’s most accessible cities. So I was thrilled to learn that our beautiful home will host the 2024 Accessible and Inclusive Tourism Conference Asia Pacific (AITCAP) in August. 

Hosted by the Victorian Tourism Industry Council (VTIC), the event will bring 350 delegates to Melbourne. And as a VTIC member the Travellers Aid team looks forward to welcoming them and showcasing the work we and our partners are doing to build fairer access for all. 

Those partnerships continue to grow. In recent months we have begun working with The Accessible Group to help facilitate more accessible leisure travel, and MediStays, a philanthropy program supporting accessible transport for country patients. A State Trustees Community Inclusion Grant allows us to extend our companion service to the LaTrobe Valley. And a partnership with the Royal Botanic Gardens means our volunteers can now support people with disability or mobility impairment who wish to visit. 

The strength of existing partnerships with Yarra Trams and City of Melbourne has helped extend our impact in making big events more accessible. We’ve had a busy and rewarding time supporting visitors to the Australian Open, St Kilda and Northcote festivals. Keep an eye out for us at the Melbourne International Flower and Garden Show, the F1 Australian Grand Prix and Moomba. 

But it’s not all big projects and events. Positive impact also happens when we discuss our experiences with others. I was recently invited to speak to Monash University students, which was a fantastic opportunity to spread the word about the challenges and solutions of accessibility to our future leaders. 

Finally, I am enormously proud to announce that Governor of Victoria 
Professor the Honourable Margaret Gardner AC has taken on the role of Travellers Aid patron. We thank Her Excellency for recognising the importance of our work in this state. 

Elias Lebbos | Chief Executive Officer

Janet smiles at the camera while seated on a train. Outside the window is the Shepparton station platform.

Accessibility services rebuild independence and freedom

Janet felt daunted by travel after a traumatic injury. But her world opened up again after discovering Travellers Aid’s range of supportive services.

TA buggy being driven through crowds celebrating at St Kilda Festival.

Accessible and Inclusive Events for Everyone

We love supporting people to access Melbourne’s most iconic events. Keep an eye on our website for more upcoming events throughout 2024.

TA volunteer in teal shirt and sunhat is pushing a woman in a wheelchair at the Royal Botanical Gardens. The volunteer is pointing at a map of the gardens. The woman in the wheelchair is wearing a knee brace.

Explore Melbourne’s Botanical Gardens

Our Companion Service volunteers can now be booked to attend tours with you at the stunning Royal Botanical Gardens.

The Accessible Group team and collage pictures of some of the accessible accommodation

Experience the Joy of Travel With The Accessible Group

Accessible Accommodation offer holiday, respite, short-term, medium term stays for anyone with a disability, including elderly and NDIS participants all over Australia.

At Sunbury Station a passenger sits on the back of the blue Travellers Aid buggy laughing and giving a peace sign. TA volunteer sits at drivers seat in a high vis vest, glasses and cap smiling.

Supporting Accessible Transport for Country Patients

We are delighted to be the latest recipient of MediStays Philanthropy Program and look forward to supporting MediStays guests throughout 2024.

Reconciliation Action Plan Reflect Logo

Our Journey Towards Reconciliation

We reflect on 12 months of our Reflect Reconciliation Plan journey and explain how this important work aligns with our organisational purpose.

Sara wears sparkly pink fringe sleeves and pink cowgirl hat with her teal and high vis Travellers Aid uniform in a TA-DA pose standing with a black buggy on the path along Birrarung Marr. Two young women sit in the buggy in cheerleader uniforms smiling.

Thank You to Our Workforce

With more than half of our workforce comprised of dedicated volunteers, we’ve had a busy 12 months recruiting and onboarding many new volunteers to work alongside our dedicated staff.

Woman with white hair and glasses standing in a Kinetic bus. She holds on to the rail support and has a walking stick.

Try Before You Ride is Back!

Save the date for the 2024 Try Before You Ride event this coming May.

Three Travellers Aid volunteers in uniform leaning on a railing outdoors smiling

Companion Service is expanding to the Latrobe Valley

In 2024 we are conducting a pilot of our Companion Service, assisting people in the Latrobe Valley to travel to medical appointments via public transport. 

Travellers Aid volunteer sitting in a buggy with two passengers smiling and talking.

Disability Training lifts Customer Service

Need help choosing the best disability training for your team?

Learn how inclusion and sensitivity training can improve your service to all customers, and especially to people with disability. 

Deepest Condolences

We were saddened to hear of the passing of Travellers Aid volunteer and supporter Robert Crocos. Robert was a valued member of our team and will be greatly missed.

Robert Crocos