Works will be carried out between 30 September 2025 until August 2026
The platforms will be busier than usual during the Monday to Friday morning peak from 7am to 10am and the afternoon peak from 3pm to 7pm.
During these works there will be changes to how the escalators operate during peak times and how you access, interchange and exit the platforms.
- Weekday morning peak (7am – 10am): No escalators will be going down at the Collins Street end of the platforms. Please use the Bourke Street entrance, a four-minute walk along Spencer Street from the Collins Street entrance.
- Weekday afternoon peak (3pm -7pm): No escalators will be going up at the Collins Street end of the platforms. Use the Bourke Street end escalators to exit the platform.
- At other times of the day (10am – 3pm and 7pm – 7am): One escalator will be running up and one will be running down.
Lifts at the Collins Street or Bourke Street end of each platform will remain available open during the works. Priority to the lifts will be provided to passengers with accessibility needs.
Travellers Aid can help you get around Southern Cross if you need assistance. You can call Travellers Aid on (03) 9670 2072 or book online here or email scs@travellersaid.org.au.
Please try to provide 24 hours notice to ensure a Travellers Aid representative is available to meet you at your train.
