Station Lounges

Our two Travellers Aid lounges at Flinders Street and Southern Cross stations in Melbourne are places for travellers to take a seat, rest and wait for the next leg of their journey.

Both lounges have free facilities such as baby change tables, drinking water, accessible toilets and adult change tables.  We welcome breast feeding mothers and our friendly staff and volunteers are always happy to assist tired families or in unexpected travel emergencies.

We can help with basic tourist and travel information as well as directions around the stations.

We provide a number of fee-for-service activities to members of the general public where funds raised support people experiencing disadvantage or needing additional assistance when travelling.


    Shower with towel & soap
    Bulk showers (x 10)
    Change Room
    Resting Room / Sleep Pods
    $10.00 per hour
    Minimum 2 hours
    Ironing Facility
    Computer with internet access
    $3.00 per 30 mins $2.00 per 30 mins

    *Subsided Rate applies to Concession Card holders and people 25 years and under.

    Southern Cross Station

    Services include:

    • Computers with internet access
    • Resting rooms / sleep pods (single person rooms for day rest only)
    • Showers
    • Change rooms
    • Ironing facilities
    • Mobility equippment recharge point
    • Basic traveller items such as toiletries, umbrellas, ponchos, travel adaptors and other useful items.

    Our Southern Cross Station Lounge is located under the Bourke Street bridge, opposite the luggage hall.

    Opening hours:
    6:30am to 9:30pm, 7 days a week
    Phone: (03) 9670 2072

    Flinders Street Station

    Services inlude:

    • A comfortable lounge and rest area with and baby-change facilities
    • Computers with internet access
    • Short-term luggage storage (same day only, not overnight)
    • Mobility equipment recharge point.

    Our Flinders Street Station Lounge is located on the concourse between platforms 13 & 14 (in the ticketed area)

    Opening hours:
    8:00am to 8:00pm, 7 days a week
    Phone: (03) 9610 2030

    Travellers Aid Australia - Flinders St