Emergency Relief

Emergency Relief

Unexpected things happen despite the best laid plans

Our Emergency Relief program provides assistance to travellers who are disadvantaged or facing unexpected emergency situations no matter what their background. Re-uniting travellers in crisis with family, friends and other supports can help them feel empowered, safe and dignified.

We provide people, including those who are stranded, vulnerable, distressed, disadvantaged, homeless or at risk of homelessness with practical relief such as:

Referrals onto accommodation and support
Other material aid on a case-by-case basis
Subsidised travel tickets for medical, family crises, court matters, employment and other reasons within metropolitan Melbourne and regional Victoria only.
Please note: as of 1 February 2015, Travellers Aid is no longer able to assist with interstate travel due to a funding cut.

The service is available at Southern Cross Station.

Please call ahead on (03) 9670 2873 to discuss your eligibility and appointment times.

The program is funded by philanthropy, agency contributions and general donations.

As part of the assessment process clients have to complete the Emergency Relief Application Form

This service is kindly partnered by V/Line.