Travellers Aid Access and Inclusion service at the Australian Open 2023

Travellers Aid, in partnership with Yarra Trams and working with Tennis Australia, will provide support for people with disability, or those experiencing mobility impairments who wish to attend the Australian Open 2023.

Travellers Aid can provide support getting to and around the 2023 Australian Open. Support is provided from Yarra Tram stops (listed below) and the accessible car parking in Eastern Plaza Carpark at the National Tennis Centre. Assistance will also be provided for patrons when leaving the venue.

 The free service will be available to Australian Open guests from:

16 January 2023 to 29 January 2023, inclusive. 10am to 11pm. No bookings required.

Travellers Aid will provide service at:

  • Yarra Trams level access stops (using the Route 70 and Route 70a):
  • Stop 7B Rod Laver Arena (wheelchair or personal guidance)
  • Stop 7D Olympic Boulevard* (wheelchair or personal guidance)
  • The accessible carparking in Eastern Plaza Carpark at the National Tennis Centre. From there we can assist patrons to Garden Square Entrance with our buggy transfer service that includes a wheelchair carrier.
  • Grand Slam Oval Entrance (wheelchair or personal guidance)
  • Transfer support within the event venue (wheelchair or personal guidance)

Please note: Guests using our wheelchair, personal guidance or buggy services will proceed to entrance barriers in the ‘Express lane’, eliminating potential long waits in a queue.

Patrons needing on-site accessibility assistance, or assistance when leaving the venue, should go to the Information Booth at Garden Square Entrance or Grand Slam Oval Entrance or call 0498 023 959.

*Travellers Aid recommends that patrons using their services, arrive at Stop 7B, Rod Laver Arena.


Wheelchair hire

Travellers Aid’s will have a limited number of manual wheelchairs available for daily hire during the event (terms and conditions apply).

Our wheelchair hire facility will be located at Garden Square Entrance Information Booth.

Wheelchairs can be pre-booked to ensure that you do not miss out. Onsite hire on the day will be subject to availability.

Wheelchair Hire Rates

  • Manual wheelchair – $25 daily (discounted for Australian Open patrons)
  • $100 security deposit per item will be pre-authorised on a credit card on pickup
  • If paying in cash, a $100 cash security deposit per item will be required
  • A photo ID will need to be shown on pickup as proof of identity.
  • If visiting from interstate or overseas, evidence of a Melbourne address will also be needed at pickup. 


In addition to services offered at the Australian Open venue, Travellers Aid can also provide support and other personal care services at Flinders Street Station and Southern Cross Station. For further information or to book assistance, go to

We look forward to seeing you at the Australian Open and supporting you in having a great tennis experience.

If you have any questions regarding this service at the Australian Open we are available to you at 0498 023 959 or