Travellers Aid volunteers carry pram  down stairs at Ballarat Station for woman holding a small child

Although Travellers Aid services in Ballarat have only been operating for a short time, we are seeing our presence having a significant impact on the experience of the travelling public traversing through Ballarat Station. 

As of April 2023, Travellers Aid Ballarat service hub has been in full swing. Assisting passengers with disability, mobility impairment or people with general requirements from platforms to bus, taxi/uber or other connecting transportation. Site Supervisor Lynda and her volunteers have been doing a great job in supporting local community, tourists and passengers transiting through the station especially during the colder winter months. 

 “I just wanted to say thanks to the lovely travellers aid woman (sorry I didn’t catch her name) at Ballarat station who helped me and my daughter find the buses on Monday. She made us feel really welcome!“ – Travellers Aid service user  

The Melbourne team enjoy our trips to Ballarat and highly recommend a visit to check out the local scene (and food!). With tickets now a daily capped fare, it’s well worth the journey. 

The Ballarat International FOTO Biennale is running from 26 August to 22 October 2023. Companion Card holders are entitled to free companion tickets to BIFB events, experiences and performances. To make or manage a booking with specific access requirements including companion cards, please call (03) 5331 4833, or email 

If you require connection assistance at Southern Cross or Ballarat Stations, you can call us on (03) 9670 2072 or make a booking online. 

We are still recruiting volunteers for our Regional service hubs. If you are interested in supporting access and inclusion in your local community please contact us.