Home ›

Our Services

Our service philosophy

With a strong sense of social justice, we’re guided by a philosophy of inclusion to achieve social and economic participation for everyone.

 Man handing over a towel to a woman

The Active Service Model (ASM) approach of helping our clients live as independently and autonomously as possible underpins the way we deliver key services.
 

Philosophies we subscribe to

  • Access & equity
  • Cultural appropriateness
  • Client dignity, respect & rights
  • Accountability
  • Community relevance & responsiveness

Man in chair with pie at Flinders St station

A staff member provides a client with emergency relief assistance

Emergency Relief

Transport options and advice to help travellers in emergency situations feel safe and empowered.
Students travellers up escalators

Pathways to Education

Free Met & V/Line tickets to help disadvantaged students attend school.
Staff giving someone a lift in a bright orange buggy

Buggy & Personal Guidance Service

Helping ensure safe passage at Southern Cross Station.
Map

Tourist info, rest, & other facilities

Information and facilities for travellers in transit.
Meeting rooom for hire at City Village

Meeting Room Hire

A professional meeting room in the heart of Melbourne’s CBD.
A staff member assists a client at Southern Cross Station

Travellers Aid Access Service (TAAS)

Free personal care assistance to seniors or travellers with a disability.
A staff member helps a woman off the train

Medical Companion

Assistance with getting to and from medical appointments.
Mobility equipment available for hire

Mobility Equipment Hire

Assisting people who are frail, aged, or living with a disability.
Lorem Ipsum

Internet Access

Internet access for the general public with JAWS software available.