Privacy, Terms & Conditions

We value your privacy

Travellers Aid Australia respects and is committed to protecting the privacy and security of client, customer and company personal information.

Our Privacy Policy is guided by and in keeping with Victorian Information Privacy Act 2000, the Victorian Health Records Act 2001, as well as other laws, which impose specific obligations when it comes to handling information. Personal information is any information that can be used to identify you and includes sensitive and health information.

We follow the Principles contained in the Information Privacy Act in handling personal information from clients/beneficiaries, business partners, donors, members of the public and our People (including members, volunteers, employees, candidates for volunteer work and prospective employees).

Please be assured that wherever possible Travellers Aid Australia uses information in a de-identified form. Personal information will not be disclosed to third parties without your permission, except where permitted or required under the Information Privacy Act. You have the right to request your information be removed from the Travellers Aid Australia database at any time.

The primary purpose for collecting personal information from you is for our service provision. The kind of information we collect will depend on your relationship with Travellers Aid Australia (e.g. as a client/service user, donor, business partner, employee, volunteer or member, on line user of the Travellers Aid Australia website).

Your personal information may be used to:

• provide you with a service
• report to government or other funding bodies how funding is used
• process your donation or purchase and provide receipts
• communicate with you about how your donation is used or about Travellers Aid Australia services, causes, events, products and services, which we believe may be of interest to you
• respond to your feedback or complaints
• answer your queries.

It may also be used for:

• any other specific purpose for which it was requested and which was advised to you
• directly related purposes.

All personal, sensitive and health information collected will be securely stored by Travellers Aid Australia and protected from unauthorised use or access, and all reasonable steps will be taken to ensure information is accurate and up-to-date. Our Privacy Policy also provides a process for requesting access to your personal information.

Website information

Travellers Aid Australia uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Travellers Aid Australia only last while you are browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Disclaimer

The content of Travellers Aid Australia's website is provided for general information purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are also able to link to other websites which are not under the control of Travellers Aid Australia. We have no control over the nature, content and availability of those sites, and make no claim as to the accuracy or authenticity of content within them. Links are provided for your convenience. The inclusion of any links does not necessarily imply a recommendation or endorsement of the information and views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Travellers Aid Australia takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Online payments

Online payment is possible through the eWay portal and by PayPal. Travellers Aid Australia does not charge transaction fees, however please check with your credit card provider or financial institution for other fees or charges. 

Refund Policy

Please choose carefully.  We do not normally give refunds if you simply change your mind or make a wrong decision.  Should you wish to withdraw your donation please contact our Fundraising Department on (03) 9654 2600 or fundraising@travellersaid.org.au. 

Enquiries

If you have any enquiries in relation to privacy, personal information, terms and conditions please contact:

Travellers Aid Australia
Contact us at City Village or email us at hr@travellersaid.org.au

For more information about the Information Privacy Act 2000 please visit the website: www.legislation.vic.gov.au.