Travellers Aid Access Service (TAAS)
Free personal care for peace of mind
Everyone has the right to transit into or out of Melbourne independently and confidently for work, study, or play.
Our free, no-booking-required Travellers Aid Access Service (TAAS) promotes independence, autonomy and inclusion by assisting seniors or travellers with a disability with their personal care needs. We maximise peoples' ability to participate in day-to-day activities, such as employment, education, volunteering, social and community events. No referral or appointment necessary.
Our friendly, experienced Client Support Officers can provide:
- Meal assistance
- Personal care
- Communication assistance for people with speech impairments, or who require assistance with filling out forms
- Fully accessible bathroom facilities with ceiling hoist and adult change table
- Wheelchair/scooter recharging facilities
- Accessible public internet computers with JAWS software available
Clients’ friends, family, and personal support workers are also welcome.
The service is available at Flinders Street Station (Sunday to Thursday 8am - 8pm, Friday to Saturday 8am - 10pm) and Southern Cross Station (Monday to Friday 11am - 5pm and Saturday - Sunday 11am - 4pm).
The service is funded by the Australian and Victorian Governments under the Home and Community Care (HACC) Program, and guided by the HACC Active Service Model