Medical Companion Service
Take the worry out of travelling to Melbourne
Approximately 50,000 regional Victorians travel to Melbourne each year for medical treatment. Many rely on others to drive or accompany them to Melbourne. When assistance is not available, they risk their health by delaying their appointments or not going at all.
Our trained volunteers meet medical travellers and accompany them by public transport to and from their appointment in central Melbourne. We assist people able to travel independently but who are unfamiliar with Melbourne, or feel anxious using public transport alone.
The service is:
- Can be booked by calling 1300 700 399
- Available to regional and metropolitan travellers
- Must be booked in advance. A minimum 48 hours notice is required
- Travellers must purchase their own public transport tickets. We'll cover the volunteer's transport costs
Read our Frequently Asked Questions. You can also request this service online at least 48 hours in advance of your appointment. We will contact you to confirm your request when a booking has been made.
The service operates Monday to Friday: 8.00am – 6.00pm. Weekend or out-of-hours services can be requested depending on volunteer availability. The service is available at Flinders Street Station and Southern Cross Station.
The project is funded by the Victorian Government’s Transport Connection Partnership.
The service is supported by V/Line - Principal Partner