Emergency Relief
Unexpected things happen despite the best laid plans
Our Emergency Relief program provides assistance to travellers who are disadvantaged or facing unexpected emergency situations no matter what their background. Re-uniting travellers in crisis with family, friends and other supports can help them feel empowered, safe and dignified.
We provide people, including those who are stranded, vulnerable, distressed, disadvantaged, homeless or at risk of homelessness with practical relief such as:
- Information
- Referrals onto accommodation and support
- Other material aid such as food packages on a case-by-case basis
- Subsidised travel tickets for medical, family crises, court matters, employment and many other reasons
The service is available at Southern Cross Station. Opening hours are 9.30am to 4pm Monday to Friday. Please call ahead on (03) 9670 2873 to discuss your eligibility and appointment times.
The program is funded by the Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA), philanthropy, agency and general donations.
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