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Buggy & Personal Guidance Service

Helping ensure safe passage

Being able to safely and confidently navigate transport is important when ensuring an active and healthy life. 

At Southern Cross Station, we provide free:

  • Buggy transport services
  • Manual wheelchair access
  • Personal guidance services for people who have vision impairments 

The service is handy for seniors and people with disability or mobility issues who require assistance navigating Southern Cross Station.  The service must be booked in advance to ensure someone meets you at your train, bus or taxi platform.

This service is only available at Southern Cross Station. You can also request this service online. We anticipate that we will contact you within two days to progress your request.

Travellers Aid Australia are contracted to run the Buggy & Guidance Service by AssetCo Management (Southern Cross Station Management).

 

The service is funded by AssetCo Management and  the Australian and Victorian Governments under the Home and Community Care (HACC) Program, and is guided by the HACC Active Service Model.

 

A staff member uses a buggy to transport a client

"I contacted Travellers Aid Australia and from then on all the stress and nightmare went away."

Client

"Thank you so much for your kind help both coming and going at Southern Cross, which made my trip possible."

Client

As little as $5.54 (the cost of a Zone 1 & 2 myki fare) can get someone else to safety

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