Travellers Aid Access Service (TAAS)

Friendly and professional service offering Support Workers to assist people with disabilities and older people with personal care needs. TAAS is centrally located at Travellers Aid at Flinders Street Station and Travellers Aid at Southern Cross.

Our dedicated Support Workers are able to assist with meals, communication (for people with speech impairments), accessing internet and wireless internet services, fully accessible toilet facilities (including Track Mounted Hoist at Flinders Street Station centre), wheelchair/scooter recharging facilities. Friends and client's personal support workers are also welcome. TAAS also offers social contact to people: come in and meet new people, or old friends.

Services are provided free of charge, without the need for an appointment, referral, or assessment.

This service is available at two locations in Melbourne.

Main Concourse,
Flinders Street Station,
Corner Flinders street and Swanston street,
Melbourne VIC 3000.

Travellers Aid Access Service at Flinders Street Station opening hours:
Sunday to Thursday – 8am to 8pm
Friday to Saturday – 8am to 10pm

Telephone: (03) 9610 2030.
Fax: (03) 9614 1249.
Email: fss@travellersaid.org.au
Website: Travellers Aid at Flinders Street Station
Melway Ref: 1B M11.

and

Main Concourse,
Southern Cross Station,
99 Spencer street,
Docklands VIC 3000.

Travellers Aid Access Service at Southern Cross Station opening hours:
Monday to Friday - 10am to 5pm
Saturday to Sunday -11am to 4pm

Telephone: (03) 9670 2072.
Fax: (03) 9600 1174.
Email: scs@travellersaid.org.au
Website: Travellers Aid at Southern Cross Station
Melways Ref: 1A A5.

For a comprehensive list of which services are available from which Travellers Aid locations, please click here.