Travellers Aid at Southern Cross Station

This service offers a comfortable lounge area, amenities, and rest area. It also provides assisstance to older, frail, and people with disabilities to ensure safe passage through Southern Cross Station, via free buggy transport, manual wheelchair access, and personal guidance. To access Travellers Assistance, bookings are essential.

Travellers Aid at Southern Cross Station also offers clean and accessible rest rooms (to provide comfortable relief during long journeys), baby change facilities, showers (with towel hire), stroller hire, and information on transport and accomodation in Melbourne.

For travellers in crisis, Travellers Aid can assist with recommendations to affordable accommodation, relief agencies and limited emergency welfare assistance. For more information about our Emergency Relief Program, please click here.

Location details

Main Concourse,
Southern Cross Station,
99 Spencer street,
Docklands VIC 3000.

Telephone: (03) 9670 2072.
Fax: (03) 9600 1174.
Email: scs@travellersaid.org.au
Website: Travellers Aid at Southern Cross
Melway Ref: 1A A5.

OPEN 7 days a week 7.00am - 10.00pm.

For a comprehensive list of which services are available from which Travellers Aid locations, please click here.