General Fact Sheet
Travellers Aid Australia
Offering assistance to travellers including those with special needs
This is an HTML version of the Travellers Aid Australia Fact Sheet.pdf
Travellers Aid Australia is a not-for-profit organisation with a 95 year history that provides vital services and dignified outcomes to travellers in need, including those with special needs and facing emergency situations. With a strong sense of social justice, we are also committed to changing attitudes towards travel access and equity. Our services include:
- Travellers Aid Access Service (TAAS): Free personal care assistance for people with disabilities.
- Emergency Relief: Service available at Southern Cross Station.
- Mobility Equipment Hire: Including strollers, electric scooter, manual and electric wheelchair hire.
- Internet access, baby-change facilities, accessible toilets, adult-change facilities and ceiling hoists, safe and comfortable lounge areas, luggage storage and tourist information.
City Village (Head Office)
Mon - Fri: 9am - 5pm
T: (03) 9654 2600
F: (03) 9654 1926
E: info@travellersaid.org.au
Flinders Street Station
Sun - Thurs: 8am - 8pm
Fri - Sat: 8am - 10pm
T: (03) 9610 2030
F: (03) 9614 1249
E: fss@travellersaid.org.au
Southern Cross Station
Mon - Sun: 7am - 10pm
T: (03) 9670 2072
F: (03) 9600 1174
E: scs@travellersaid.org.au
