Contact Us

City Village

Wall of City Village location featuring the street number 225

(Head Office only)
Level 3
225 Bourke St
Melbourne VIC 3000

T: (+61 3) 9654 2600
F: (+61 3) 9654 1926
E: reception@travellersaid.org.au

Mon - Fri 9am - 5pm

Flinders Street

Flinders St Station, from corner of Flinder St and Bourke St

Main Concourse
Flinders Street Station
Flinders & Swanston Sts
Melbourne VIC 3000

Between Platforms 9 & 10

T: (+61 3) 9610 2030
F: (+61 3) 9614 1249
E: fss@travellersaid.org.au

Sun - Thurs: 8am - 8pm
Fri - Sat: 8am - 10pm

Travellers Aid Access Service (TAAS):
Sun - Thurs: 8am - 8pm
Fri - Sat: 8am - 10pm

Southern Cross

The wavy roof of Southern Cross station

Main Concourse
Southern Cross Station
99 Spencer St
Docklands VIC 3000

Located opposite the Luggage Hall

T: (+61 3) 9670 2072
F: (+61 3) 9600 1174
E: scs@travellersaid.org.au

Mon - Sun: 7am - 10pm

Travellers Aid Access Service (TAAS):
Mon - Fri: 11am - 5pm
Sat - Sun: 11am - 4pm

Postal Address

Please send mail or parcels (for all our sites) to City Village.

Labour Day - Opening Hours

Easter - Opening Hours

Emergency Relief

If you need Emergency Relief, please call ahead on (+61 3) 9670 2873 to discuss eligibility and appointment times. Opening hours are Monday to Friday 10.30am - 4pm at Southern Cross Station.

Medical Companion Service

Have a medical appointment and don't know the city too well? or feel a little nervous about negotiating public transport alone? Book your Medical Companion 48 hours in advance by calling 1300 700 399 or email scs@travellersaid.org.au.