Contact Us
Postal Address
Please send mail or parcels (for all our sites) to City Village.
Emergency Relief
If you need Emergency Relief, please call ahead on (+61 3) 9670 2873 to discuss eligibility and appointment times. Opening hours are Monday to Friday 10.30am - 4pm at Southern Cross Station.
Medical Companion Service
Have a medical appointment and don't know the city too well? or feel a little nervous about negotiating public transport alone? Book your Medical Companion 48 hours in advance by calling 1300 700 399 or email scs@travellersaid.org.au.
Service requests
Please make any service requests via our online service request system.
Comments, Complaints or Feedback
Please direct any general comments or feedback to City Village.
ABN
Travellers Aid Australia's ABN is: 79 004 080 862.
Flinders St Station : Corner Flinders street and Swanston street, Melbourne VIC 3000.
City Village : 225 Bourke street, Melbourne VIC 3000.
Southern Cross : 99 Spencer street, Docklands VIC 3000





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