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City Village

Wall of City Village location featuring the street number 225

(Head Office only)
Level 3
225 Bourke St
Melbourne VIC 3000

T: (+61 3) 9654 2600
F: (+61 3) 9654 1926
E: reception@travellersaid.org.au

Mon - Fri 9am - 5pm

Flinders Street

Flinders St Station, from corner of Flinder St and Bourke St

Main Concourse
Flinders Street Station
Flinders & Swanston Sts
Melbourne VIC 3000

Between Platforms 9 & 10

T: (+61 3) 9610 2030
F: (+61 3) 9614 1249
E: fss@travellersaid.org.au

Sun - Thurs: 8am - 8pm
Fri - Sat:    8am - 10pm

Travellers Aid Access Service (TAAS):
Sun - Thurs:  8am - 8pm
Fri - Sat:  8am - 10pm

Southern Cross

The wavy roof of Southern Cross station

Main Concourse
Southern Cross Station
99 Spencer St
Docklands VIC 3000

Located opposite the Luggage Hall

T: (+61 3) 9670 2072
F: (+61 3) 9600 1174
E: scs@travellersaid.org.au

Mon - Sun: 7am - 10pm

Travellers Aid Access Service (TAAS): 
Mon - Fri: 10am - 5pm
Sat - Sun: 11am - 4pm

Postal Address

Please send mail or parcels (for all our sites) to City Village.

Emergency Relief

If you need Emergency Relief, please call ahead on (+61 3) 9670 2873 to discuss eligibility and appointment times. Opening hours are Monday to Friday 9.30am - 4pm at Southern Cross Station.

Service requests

Please make any service requests via our online service request system.

Comments, Complaints or Feedback

Please direct any general comments or feedback to City Village.

ABN

Travellers Aid Australia's ABN is: 79 004 080 862.

 

Located at: 37.818215,144.967207 Flinders St Station : Corner Flinders street and Swanston street, Melbourne VIC 3000.

Located at -37.813574,144.965577 City Village : 225 Bourke street, Melbourne VIC 3000. 

Located at -37.817674,144.953008 Southern Cross : 99 Spencer street, Docklands VIC 3000

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