About Us
Assisting travellers at their point of need
Travellers Aid Australia is a not-for-profit with a 95-year history. Since 1916, we've supported travellers by providing simple, practical travel-related support and aid that helps them travel independently and confidently, no matter what their background.
Our mission
To assist travellers at their point of need, and to ensure that they reach their destination safely and confidently.
Our vision
For travellers at the point of need to have easy access to services which are relevant and assist in providing solutions with dignity.
Some statistics
In 2009-2010 alone, our trained staff and volunteers provided over 185,000 services to travellers in need, including:
- the general travelling public
- people with a disability
- seniors
- travellers facing emergency situations
- students and their families.
In 2009-2010 we provided 4,690 hours of free personal care to travellers with a disability at Flinders Street Station and Southern Cross Station.
At Southern Cross Station we also provided over 9,000 instances of free buggy transport or personal guidance assistance to seniors and people with mobility issues.
Our Services and Our Staff make a difference to peoples' everyday lives. And that's exactly why we're here. To make a difference.
